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Features

Everything a dispatch desk does, in one place.

From the order coming in to the proof going out: routing, tracking, the driver app, automation, integrations and reporting. Every feature is on every plan — nothing is sold as an add-on.

The platform

The dashboard and the apps, as they really look.

PrivateMile dispatch board: columns for created, to pick-up, to drop-off and delivered orders, with order cards showing customer, pickup and drop-off addresses and the assigned driver.

Dispatch board

Every order on one board, the moment it’s placed — online store orders included.

PrivateMile admin app on iPhone: auto-dispatch with 3 pending orders, 5 on-duty drivers and a Dispatch 3 orders button.

Admin app · Auto-dispatch

Dispatch every pending order from your phone — the drivers and their workload first.

PrivateMile driver app on iPhone: Complete Drop-off screen with a customer signature and a photo of the parcel at the door.

Driver app · Proof of delivery

Signature and photo at the door — when you require them, the stop can’t close without them.

PrivateMile customer app on iPhone: live map with the driver’s car on the way, arriving in 6 minutes, with the driver’s name and call buttons.

Customer app · Live tracking

The driver on the map, the arrival time and a way to reach them.

Explore in depth

A page for each capability.

How each part works on a real delivery day, what it is constrained by, and the questions teams ask before they rely on it.

The full list

Built for real operations.

Each capability exists because a delivery team needed it on a real day — not because it looked good on a comparison chart.

Order & task management

  • Create, import, and bulk process orders
  • Multi-stop task creation with service windows
  • Order metadata and custom field support
  • Priority-based assignment rules
  • Batch operations for efficiency

Route planning & optimization

  • AI-powered route optimization
  • Traffic-aware ETA calculations
  • Vehicle capacity constraints
  • Time window management
  • Multi-driver route sequencing

Real-time tracking

  • Live driver location on map
  • Real-time ETA updates
  • Public tracking links for customers
  • Geofence-based status triggers
  • Historical route playback

Driver & fleet management

  • Driver profiles and skills
  • Vehicle assignment and tracking
  • Duty status management
  • Performance leaderboards
  • Earnings and payout tracking

Automation & workflows

  • Event-driven triggers
  • Automated status notifications
  • Auto-dispatch rules
  • Scheduled task creation
  • Workflow templates

Integrations & API

  • REST API for full control
  • Webhook notifications
  • Zapier integration
  • Shopify & WooCommerce sync
  • Custom client integrations

Analytics & reporting

  • Delivery performance dashboards
  • On-time delivery metrics
  • Cost analysis reports
  • Driver efficiency scores
  • Exportable data and logs

Customer experience

  • Branded tracking pages
  • SMS & email notifications
  • Delivery feedback collection
  • Customer portal access
  • Proof of delivery capture

In depth

The four things that decide whether a delivery day goes well.

01Routing & ETAs

Routes that get shorter, ETAs that stay honest.

One tap proposes a shorter stop order — you review it as a list and on the map before anything changes. ETAs account for real road conditions and keep updating as the driver moves, so the time you quote at 9am still holds at 2pm. Arrival at a stop is detected automatically.

  • One-tap route optimization with preview & confirm
  • Traffic-aware ETAs, recalculated as drivers move
  • Geofenced auto-arrival detection
  • Predicted-late alerts before the customer feels it
02Built for the field

The driver app that doesn’t care about dead zones.

Basements, rural routes, parking garages — deliveries don’t stop where the signal does. Completions, photos, signatures and payments are held on the device and sync the moment the connection returns. No lost proof, no double entries.

  • Offline mode: queue, sync, and conflict-safe replays
  • Proof of delivery: photo, signature, notes + QR-verified parcels
  • Cash-on-delivery collection with payment records
  • Live earnings: per task, per stop, per kilometer
03Automation & AI

The parts of dispatch you shouldn’t do by hand.

Auto-dispatch picks the right driver for every order and assigns it, against rules you set. Shift schedules keep night work with night drivers. An AI copilot answers “who’s late?” in plain language — and if a driver goes quiet or a route stalls mid-delivery, dispatch hears about it before the customer does.

  • Auto-dispatch: nearest, round-robin, load-balanced
  • Weekly shift scheduling per driver
  • AI copilot over your live operations
  • Ops health alerts: GPS lost, driver stalled, battery low
04Fleet & money

Know what every kilometer costs you.

Distance from completed work flows into vehicle odometers, fuel-cost reports and driver pay — automatically, and measured rather than estimated. Service reminders fire before the breakdown, not after. Insurance and registration expiries never sneak up on you.

  • Fuel & distance cost per driver and vehicle
  • Odometer accrual with service-due reminders
  • Document expiry alerts: insurance, registration, permits
  • Configurable driver pay: base, per-km, per-stop, bonuses

Plugs into what you already run

Integrates with Shopify, WooCommerce, BigCommerce, Wix, Ecwid, Zapier, Webhooks, REST API.

Your next route could be the first one it plans.

Set up your fleet, import today’s orders, and watch the board come alive — most teams dispatch within the hour.

Questions first? Tell us about your delivery day — or sign in.