Know where every driver is, and which order is about to be late.

Tracking is only useful if it changes a decision

A map of moving dots is satisfying and, on its own, not worth much. What makes tracking valuable is the moment it turns into an action: this order is going to miss its window, and there are twenty minutes left to do something about it.

That is why live tracking here is wired to alerts rather than sitting on its own screen. Positions feed ETAs, ETAs are compared to promised windows, and the board raises the specific orders that need a human — instead of asking a dispatcher to watch a map all afternoon and notice.

The timeline has to be honest

Every ETA downstream is computed from the last known state, which is why arrival detection matters more than it appears to. Drivers forget to tap “arrived” — not out of carelessness but because their hands are full and there is a door in front of them.

Geofenced arrival closes that gap. The app notices the driver reached the stop, the timeline records it, and the rest of the day’s estimates stay accurate without anyone being asked to remember anything.

Ops alerts, not just delivery alerts

Some problems are not about the order at all. A driver’s GPS drops out. A phone battery is about to die mid-route. A driver has not moved in forty minutes. Each of those quietly degrades every ETA you are showing customers, and each raises its own alert here so it can be fixed before it becomes six late deliveries.

What the customer sees

The same underlying data drives the customer’s view, which is the point — one source of truth, not a separate estimate. They get a branded page with the driver approaching, a live ETA, and an arriving-soon message a few minutes out. The “where is my order?” call stops because the answer is already on their phone.