Proof that settles the argument, captured at the door.
Photo, signature, notes, a scanned parcel label or a one-time code from the recipient — whichever your rules require, enforced in the driver app, captured offline when there is no signal, and attached to the order the moment it is taken.
Why proof of delivery matters
What it changes on a delivery day.
Placeable, not just a photo
Every capture carries the GPS point and the timestamp alongside the image, so proof sits next to coordinates you can check against the address.
The right parcel, provably
Scan the label at the door and the system checks it belongs to this stop. A mismatch stops the completion, so the wrong box cannot be marked delivered.
The right person, verifiably
For controlled or high-value goods, the recipient reads a one-time code from their phone. No code, no completion.
Works with no signal
In a basement or a dead spot, proof is held on the phone and synced when the connection returns — with duplicate protection so nothing is counted twice.
How it works
Proof of delivery in PrivateMile.
01
Set the rules per operation
Decide what each kind of delivery requires: photo, signature and printed name, notes, a scanned parcel, an OTP handoff — or a combination.
02
The app enforces them
A driver cannot complete the stop until the required capture is done. The rule is not a request that gets skipped at 5:40pm in the rain.
03
Proof attaches and publishes
Everything captured is attached to the order automatically and shown on the customer's tracking page, so most disputes never start.
What proof has to answer
When a delivery is disputed, someone is asking one of four things: was it delivered, what was delivered, where was it left, and who took it. A lone doorstep photo answers the third badly and the rest not at all.
Proof in PrivateMile is built to answer all four together — image, location, timestamp, driver note, and where the risk justifies it, a parcel scan and a recipient code — and to attach every part of it to the order without anyone filing anything.
Match the proof to the risk
Requiring the strongest proof on every delivery is a good way to have drivers stalled at doors where nobody has their phone to hand. The rules here are per organization and per order type for that reason:
- Routine residential: photo with GPS and timestamp, plus a note.
- Business and receiving docks: signature with the printed name, which is the part that is actually checkable.
- Serialised or high-value goods: a scanned label so the right parcel is bound to the right stop.
- Controlled, restricted or must-not-go-to-a-neighbour: a one-time code read by the recipient.
Enforcement is the whole point
Most operations discover their proof policy is decorative the first time they need it: the rule existed, the driver skipped it on the day in question, and the stop was already ticked as delivered.
So proof here blocks completion rather than requesting compliance. That is not distrust of drivers — it is an acknowledgement that a driver at the end of a wet Thursday will take the fast path, and the fast path should be the correct one.
Then publish it
The quietly effective move is to put the proof in front of the customer the moment the stop completes, on the tracking page they were already watching. Disputes that never start cost nothing to resolve, and the ones that do start begin from a shared set of facts rather than two conflicting memories.
Also in the box
And everything else, on every plan.
Proof of delivery
Photo, signature, notes — and QR-verified parcel handoffs.
COD & payments
Collect cash, card, or cheque on delivery. Nothing slips.
Smart notifications
SMS, email, and push on every status change.
Analytics & reports
On-time rates, driver leaderboards, scheduled exports.
What forms of proof can be captured?
Photo, signature with a printed name, free-text driver notes, a scanned QR or barcode that verifies the parcel belongs to the stop, and a one-time code read by the recipient. Rules are set per organization and can differ by order type.
Can proof requirements be enforced rather than suggested?
Yes, and this is the default worth using. The stop cannot be completed until the required capture is done, so the policy holds on the days it matters.
What happens in a basement with no signal?
The capture is stored on the phone and synced when the connection returns. Duplicate protection means a stop synced twice is still recorded once.
Do customers see the proof?
Yes — the proof appears on their branded tracking page as soon as the stop is completed. Most “it never arrived” conversations end before they begin because the answer is already published.
More features
The rest of the platform.
See it with your own orders on the board.
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