Local delivery software for brands that deliver their own orders.

From checkout to doorstep

A customer places an order on your store. Seconds later it is on the PrivateMile board with their name, phone, address, line items and any note they left at checkout. The address is geocoded, the delivery window applied, and the order is ready to assign.

Dispatch groups the day by area, drags stops onto drivers or lets the optimizer propose a shorter route and reviews it on the map first. Auto-dispatch can do the assigning for you against rules you set. Either way, the driver’s phone shows a clear list of stops with one action per screen.

What the customer sees

As soon as a driver is assigned they get a tracking link on a page that looks like your brand. A live map, an arrival window, an “arriving soon” message when the driver is close, and a delivered notification with the proof photo. It is the part of the experience most online stores hand to a carrier — and the part customers remember.

When something goes wrong

A late-running order is flagged before the customer feels it, so support can get ahead of the email. A disputed delivery has a photo, a signature and a GPS point attached. A parcel with a PrivateMile QR label physically cannot be marked delivered to the wrong address, because the driver has to scan it at the door.

Growing without changing tools

Multiple depots run as warehouses with zones. Out-of-area orders hand off to a carrier from the same board. Reports show on-time rates, cost per delivery and driver performance from work actually completed. Plans are priced by order volume, so a bigger fleet on peak days costs nothing extra.