Courier dispatch software for fleets with many clients and one board.
Every client sends orders differently and wants their own numbers back. PrivateMile takes them all in — API, CSV, webhook or by hand — runs them on one board, and reports per account without a spreadsheet in between.
Why couriers & 3pl fleets teams pick it
Built for the way your deliveries actually go.
Every client, one intake
Clients push orders through their own API keys and webhooks, upload CSVs of up to 2,000 rows, or dispatch types them in. All of it lands on the same board, tagged by client.
COD that reconciles itself
Cash, card and cheque collected at the door are recorded the moment it happens, per client, per driver — so end-of-day reconciliation is a report, not an argument.
Pay and cost per kilometre, measured
Distance from completed work flows into driver pay (base, per-km, per-stop, bonuses) and fuel-cost reports. Real numbers from real routes, not estimates.
Overflow to a carrier
Jobs outside your footprint hand off to FedEx, UPS or DHL with live tracking, without leaving the board.
Running many clients on one board
A courier’s day starts with orders arriving from everywhere: a pharmacy chain posting to your API, a florist uploading a spreadsheet, a restaurant group sending webhooks, and a handful of walk-ins the dispatcher types in. PrivateMile accepts all of them and puts them on one board, each tagged with its client, its service level and its window.
Planning is by area and by clock. The optimizer proposes a shorter stop order that dispatch reviews on the map before applying. Auto-dispatch — nearest, round-robin, load-balanced or by zone — handles the routine assignments; the AI copilot answers “who can take two more stops in the east?” in plain language and waits for confirmation before changing anything.
Proof, payments and disputes
Every stop can require photo, signature, notes and a QR scan of the parcel. Cash-on-delivery is recorded at the door with the amount and method. When a client disputes a delivery, the evidence is attached to the order. When a driver’s cash bag is counted, the report already knows what it should contain.
The numbers each client wants
On-time rate by client. Cost per delivery by client. Driver leaderboards. Fuel and distance cost per vehicle, with odometers accrued from completed routes and service reminders before the breakdown. Reports can be scheduled and exported, so the monthly account review is a download.
Growing the fleet without renegotiating
PrivateMile is priced by monthly order volume — never per driver — so a contract that doubles your drivers for the season does not double your software bill. Overflow beyond your footprint hands off to a carrier from the same board, with tracking that still carries your brand.
Also in the box
And everything else, on every plan.
Integrations & API
Shopify, WooCommerce, Zapier, webhooks, REST API.
COD & payments
Collect cash, card, or cheque on delivery. Nothing slips.
Analytics & reports
On-time rates, driver leaderboards, scheduled exports.
Carrier handoff
Route overflow to FedEx, UPS, DHL with live tracking.
How do our clients send us orders?
Each client can have its own API key and webhook endpoint, so their system posts orders directly. Clients without a system send a CSV — up to 2,000 orders per file with per-row error reporting — or your dispatcher enters them. Every order is tagged with its client for reporting.
Can we give a client visibility without giving them our whole board?
Their customers get branded tracking pages and notifications. For the client themselves, reports are broken down per account and can be scheduled and exported, so they get their numbers without access to the operation.
How is driver pay calculated?
However you pay: a base rate, per kilometre, per stop, per task, or a mix, plus bonuses. Distance is measured from completed work, so pay statements and cost reports agree with each other.
Does the driver app work in dead zones?
Yes, when you enable offline mode. Completions, proof photos, signatures and payments are held on the phone and synced safely when signal returns, with duplicate protection built in.
Other industries
Same platform, different days.
See it with your own orders on the board.
Import today’s deliveries, add your drivers, and run one real day on the 15-day trial — no card, no sales call required.
Questions first? Tell us about your delivery day — or sign in.