What is Last-mile delivery?
The final leg of a delivery, from the local depot, store or kitchen to the customer’s door — usually the most expensive and most visible part of the journey.
Everything before the last mile moves in bulk: pallets, trucks, sorting hubs. The last mile is one parcel, one driver, one door — which is why it accounts for a disproportionate share of delivery cost and nearly all of the customer’s experience. A late truck at a hub is invisible. A late van at the door is a phone call.
Running the last mile well means planning many small stops against real delivery windows, keeping the driver moving, telling the customer what is happening, and proving the handoff. Local businesses that deliver their own orders — pharmacies, restaurants, grocers, furniture stores, couriers — live entirely in the last mile.
In PrivateMile: the last mile is the whole product. Orders arrive from a store or spreadsheet, dispatch plans the day on a timeline, drivers work from a clear list of stops, customers watch a branded tracking page, and every handoff is proven at the door.