What is Auto-dispatch?
Assigning an incoming order to a driver automatically by a rule — nearest, round-robin, lightest load or by zone — instead of a dispatcher choosing by hand.
Manual assignment works until it doesn’t: at the dinner rush, or when two dispatchers disagree, the routine choice gets made slowly and inconsistently. Auto-dispatch makes it instantly and the same way every time, and frees the dispatcher to handle the exceptions.
The rule is the policy. Nearest minimises drive time for that order. Round-robin shares work fairly across drivers. Load-balanced keeps everyone’s day similar in size. By zone keeps drivers on the territory they know. Most fleets combine a zone with one of the others.
Auto-dispatch is not the same as route optimization: one decides who takes an order as it arrives; the other decides the order of stops for a driver’s day. Well-run operations use both.
In PrivateMile: auto-dispatch runs against the rule you choose — nearest, round-robin, load-balanced, zones — and is inert until you switch it on. An AI copilot handles the unusual cases in plain language and asks for confirmation before applying anything.